Customer Service or should I say lack of

Ha-ha, that is a good one. I am cracking myself up. Customer service is practically non-existent. We have written to companies only to have them reply with a mean and sarcastic response. During our moved we had planned to take our internet account with us which seemed to be easy enough. All you do is fill out a form online and send it by mail to the provider. Well they apparently lost the paper work and closed our account proceeding to bill us for the closure fees. We wrote several emails to them (it costs 35 cents a minute to call them) and every time we received a different response as if they didn’t keep the history of the email we were sending to them. The worst part is I sent back the box, since they closed the account I had no choice. 3 weeks later we inquired to see how our account was doing and they said it was stalled because they hadn’t received the box yet. Well, I checked with the Post Office and apparently it was delivered 3 weeks earlier. They conveniently located the box after Valerie called them.

So today marks 2 months and we have yet to receive Internet which sadly enough includes the phone and the television as well. Supposedly they have straightened it all out on their end but I am not holding my breath.

I bought a television online as well. I will never do this again in France. When I purchased it, they site said it was available and in stock which means delivery in 10 days. They got back to me a day later asking for credit card verification which is understandable since the TV was expensive. The following day they sent me an email saying everything was good to go and they immediately withdrew the money from my account. Well, 1 month later I still had no TV, even though they had my money. I wrote them several times (once again the cost of the call is 35 cents/minute) to demand delivery of the TV. Apparently the TV wasn’t really in stock. Finally, towards the end I threaten to cancel the order and demand reimbursement. Well the following week I received the TV. Funny how that worked.